Shipping & Delivery Policy
Shipping Time (Once Your Order Has Shipped):
- United States: Domestic delivery typically takes 3–7 business days after dispatch
 - Note: Our standard processing time of 1–2 business days is not included in the delivery estimates above
 - Checkout display: Shows only the transit time after your order leaves our facility
 
Production Time (Made-to-Order Items):
Some sizes of FloatSteps insoles are made-to-order — crafted specifically for you after your order is placed.
- Typical duration: 10–15 business days
 - Peak seasons: May extend beyond 20 business days
 - Note: This time is in addition to the shipping time listed below
 
These timeframes are not fixed commitments but realistic estimates derived from our years of production experience and compliance with our transparency policy. We share them here to give you a practical reference, but we intentionally do not display exact production times on the product or checkout pages. This is to avoid misleading customers with a figure that can fluctuate due to numerous external and operational factors, and to protect your expectations above all else.
💡 Good to know: While we provide a conservative estimate, many customers actually receive their orders 5–9 business days earlier than the stated timeframe. So please rest assured — your order may arrive sooner than expected, and there’s no need to worry or feel rushed.
We always keep you informed so you can plan accordingly, through email updates at each key milestone in the production process.
Why We Don’t Display Exact Production Times on Product Pages
Production schedules can vary significantly due to:
- Seasonal demand
 - Supply chain conditions
 - Raw material availability
 - Quality control requirements
 - Ongoing manufacturing process improvements
 
Instead of showing a fixed number that might be inaccurate, we:
- Provide a reliable estimated range based on historical production data
 - Send detailed email updates at every key stage — from order confirmation, to production start, quality inspection, and final dispatch
 
This ensures you have accurate, up-to-date information tailored to your specific order, rather than a generic number that might mislead.
Our approach is designed to protect customer expectations while maintaining transparency. You will always know exactly when your order is in production and when it ships — no surprises.
Why This Matters
By separating production and shipping times, we ensure:
- Clear expectations – You know exactly when your order will be ready and how long it will take to arrive after dispatch
 - Fairness – We never overpromise shipping times for products that require custom crafting
 - Quality assurance – The time we take in production ensures every pair meets our durability, comfort, and performance standards
 
Custom Production Policy
Every made-to-order FloatSteps insole is produced using a dedicated mold tailored to your size. This process includes:
- Precision material preparation
 - Molding and curing specific to your order
 - Multi-step quality checks based on established US footwear industry benchmarks — learn more about our full testing process here
 
We do not mass-produce and store these items — they are created after your order is confirmed to guarantee a perfect fit and long-lasting comfort.

